Terms of Sales
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Please read carefully before placing your order.
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I. APPLICATION AND ENFORCEABILITY OF THE GENERAL CONDITIONS OF SALE
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1.1. These general conditions of sale are brought to the attention of each customer to enable him to place an order.
1.2. Consequently, the fact of placing an order implies full and unreserved acceptance by the customer of these general conditions of sale.
1.3. No special condition or other general conditions from the customer may, without the express agreement of La Ferme au Chocolat, prevail over these conditions.
1.4. Any contrary condition posed by the customer will therefore, in the absence of express acceptance, be unenforceable against La Ferme au Chocolat regardless of when it may have been brought to its attention.
1.5. The fact that La Ferme au Chocolat does not avail itself at a given time of any one of these general conditions of sale, cannot be interpreted as a waiver of the right to avail itself subsequently of any of the aforesaid conditions.
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II. ORDER TAKING AND CONFIRMATION
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2.1. The customer undertakes to complete the order form with precision and to fill in the various existing sections (his address, the delivery address).
2.2. Each product request is subject to acceptance by La Ferme au Chocolat. La Ferme au Chocolat reserves the right to reject any order due to insufficient stock, incomplete customer information, or for any other legal reason. We are committed to informing you within two (2) working days of your order if we encounter a problem in fulfilling your order.
2.3. In accordance with the provisions of Articles L. 221-18 et seq. Of the Consumer Code, you have a period of fourteen working days from the day after receipt of the last product of your order to exercise your right of withdrawal without having to justify reasons or to pay penalties, with the exception of the return costs which remain at your expense.
The transport of the returned products is your responsibility; any damage suffered by the products on this occasion being such as to prevent the exercise of your right of withdrawal.
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III. PRICE
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3.1. The prices indicated on the order form are in Euros including all taxes, from La Ferme au Chocolat Fonderie boutique 98A Avenue du Général Leclerc 77610 La Houssaye-en-Brie. French VAT of 5.5% for dark chocolate-based products and 20% for milk chocolate-based products applies to orders destined for Metropolitan France. The general price can be freely revised by La Ferme au Chocolat.
3.2. Shipping costs are extra.
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IV. CASH WITH ORDER
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4.1. Payment is made in cash online by credit card. This is the reason why discount conditions and late payment penalties are not applied.
4.2. The currency used for the transaction is the Euro. The amount, debited from the account of the bank card used, will depend on the rate of the Euro on the day of the debit and any exchange charges charged by the bank issuing the card.
4.3. To be registered, the order must be paid in full. Unpaid orders cannot be delivered.
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V. UNAVAILABILITY OF PRODUCTS
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In view of the artisanal nature of the production, the availability of products and services is given on the site as an indication. It does not become final until confirmation of the order.
La Ferme au Chocolat cannot be criticized for the unavailability of a product in the delivery, insofar as the customer has had the information prior to the delivery of his order.
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VI. DELIVERY OF PRODUCTS
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6.1. Preparation and delivery of products.
6.1.1. The packages are prepared and packaged by La Ferme au Chocolat in closed, resistant packaging appropriate to the content and transport requirements.
6.1.2. Orders deliveries are made by Colissimo.
Deadline: 48 working hours (i.e. 2 working days), delivery from Monday to Saturday
Delivery of packages without signature in letterbox. If it is impossible to deposit the package in a box or in the absence of a box: The package is left at the nearest post office.
Variable price depending on the weight of the package:
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from 0 to 1kg: 8.50 € incl.
from 1 to 2kg: 10 € incl.
from 2 to 4kg: 12 € incl.
from 4 to 6kg: 14 € incl.
from 6 to 15kg: 21 € incl.
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FURTHER INFORMATION
We carefully prepare each package. The prices indicated include the protective, insulating and cold-preserving packaging, necessary for the preservation of your entire order.
We do not ship during public holidays. During holiday periods (Christmas, Valentine's Day, Easter), the postal services do not guarantee the deadlines mentioned above. We advise you to anticipate any delays and to place your order at least a week before the festivities!
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Day of the order Shipment of the order
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Tuesday
Saturday Tuesday
Sunday Tuesday
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6.1.3. Orders received via the internet after payment has been accepted by the credit card center are prepared and shipped the same day (for all orders placed before 11 a.m. Monday to Wednesday, before 1 p.m. Thursday), or the working day following your order. All orders placed after 1:00 p.m. Thursday will be shipped the following Monday.
6.1.2. The customer is responsible for the information relating to the name and address of the recipient which must be precise, exact and complete (door code, floor, telephone.) To allow delivery under normal conditions. La Ferme au Chocolat cannot be held responsible for a return delivery due to an address error or an inability to deliver to the address indicated.
In the event of an error in the wording of the recipient's contact details or in the event of the recipient's absence, La Ferme au Chocolat cannot be held responsible for the inability to deliver the order. La Ferme au Chocolat will contact the customer to organize, according to the customer's wishes, a new order, at the customer's expense, including shipping costs and the price of the product.
6.1.3. PLEASE NOTE: Orders indicating a PO box address cannot be taken into account.
6.1.4. La Ferme au Chocolat, after confirmation of the order, undertakes to process and deliver the order to the agreed destination, depending on the route, procedure and carrier chosen by the customer. La Ferme au Chocolat insures the goods up to the place of delivery, but it is the recipient's responsibility to check the package in the presence of the delivery person. Any anomaly during delivery must be indicated on the delivery note. Without compliance with this clause, no reimbursement procedure with the chosen carrier can be initiated.
6.1.5. In the absence of the recipient or of a person who can take possession of the products upon delivery, the carrier will file a calling card inviting the customer to contact the carrier as soon as possible. In any case, La Ferme au Chocolat can not be held responsible for any deterioration of the products due to their late withdrawal from the carrier.
6.1.6. Orders delivered by Chronopost are prepared and shipped from La Ferme au Chocolat Fonderie-boutique (98A Avenue du Général Leclerc 77610 La Houssaye-en-Brie).
Delivery in mainland France only. The DOM-TOM and Corsica are not delivered by the online store.
6.1.7 La Ferme au Chocolat cannot be held responsible if the product has not been delivered for the following causes: force majeure as defined by the courts and natural disasters.
6.2. Delivery delay
Colissimo without signature: delay of 48 hours from the date of dispatch (2 working days) If it is impossible to drop off the package, it will be available at the Post office and will not give rise to a second delivery.
Chronopost 18: delivery the day after shipment before 6 p.m. If the recipient is absent, the package will be available at the nearest La Poste or Relais Chronopost agency and will not give rise to a second delivery. If no removal is made within 15 days, the package will be destroyed and will not give rise to any refund.
Chrono shop2shop: 48 hours from the date of shipment
Chrono Relais® delivery times in mainland France are 24 hours from the date of shipment.
6.2. Delivery rate
Delivery rates are set according to the weight of the package
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VII. TRANSFER OF OWNERSHIP - TRANSFER OF RISKS
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7.1. The transfer of ownership of the products to the benefit of the customer only takes effect after full payment of the price by the latter.
7.2. La Ferme au Chocolat insures the risks of loss and deterioration of the products until the delivery of the said products to the recipient. The transfer of risk therefore takes place from the moment the recipient acknowledges receipt of the products.
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VIII. CLAIMS - DISPUTES
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8.1. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the person who takes the trouble to expose the dispute.
8.2. Upon receipt of the products, the customer must ensure that the delivery conforms to his order. Any damage must be the subject of precise reservations, dated and signed, on the delivery slip.
8.3. Any complaint must be made within 15 working days after receipt of the order, to customer service:
- Or by mail: La Ferme au Chocolat - 98A Avenue du Général Leclerc - 77610 La Houssaye-en-Brie - FRANCE
- Or by email via the form located in the Home section “Contact us”.
- Or by phone from Monday to Friday from 10 a.m. to 7 p.m. on 01 64 25 56 96.
8.4. This complaint must be justified and accompanied by supporting documents for the damage suffered (waybill, photo of the package received, etc.). After the analysis and acceptance of the complaint by La Ferme au Chocolat, a commercial gesture will be offered to the customer.
8.5 Any dispute relating to sales governed by these general conditions will be brought, in the absence of an amicable settlement, either before the court of the place of domicile of the defendant, or at the choice of the plaintiff before the court of the place of the actual delivery of the goods. products.
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IX. RETURNS
9.1. Any product return must be the subject of a formal agreement between La Ferme au Chocolat and the customer and be returned within 3 days of the agreement. After this period, no return can be taken into account.
9.2. Any return accepted by La Ferme au Chocolat, in the event of an apparent defect or non-conformity of the products delivered, which will be noted by La Ferme au Chocolat, will allow the customer to obtain the free replacement or the return of a have for its own benefit, to the exclusion of any other indemnity or damages.
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X. RIGHT OF ACCESS AND CORRECTION
10.1. Deontology
Concerned about protecting your privacy, La Ferme au Chocolat treats all information concerning you with the strictest confidentiality. When shopping, we only ask you for the essential information (name, surname, full address, e-mail) for quality processing and careful monitoring of your order. These data entered online are saved on a secure server and are immediately encrypted.
10.2. Your rights
In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify data concerning you. To assert this right, you can contact us:
By email: lafermeauchocolat@gmail.com
By mail: La Ferme au Chocolat 98A Avenue du Général Leclerc 77610 La Houssaye-en-Brie
By phone: 01 64 25 56 96
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XI. GUARANTEES
The best before date (optimal use (tasting) deadline) of our chocolates is indicated on each description placed inside the boxes of chocolates.
Knowing that our boxes have a DLUO of 21 days.
Also, in order to better appreciate our chocolates, we advise you to choose the delivery date closest to your consumption date.
La Ferme au Chocolat guarantees the quality and freshness of its products on condition that they are stored in a cool place (less than 18 ° C), protected from light, dry and odorless.
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XII. PROHIBITIONS
The customer must not in any case resell the products which are intended for his personal use or that of the recipient of his order.
The photos on the site are not contractual.